bet89 Privacy Policy — How We Handle Your Personal Data

Privacy at a Glance

These summary cards highlight the key points of our Privacy Policy. Please read the full policy sections below for complete and binding detail.

1. Introduction

bet89 operates the online casino and sports betting platform at bet89.vu. We are committed to protecting the privacy and personal data of all users who register and engage with our platform, particularly users based in Bangladesh. This Privacy Policy describes in detail how we collect personal data, the purposes for which we use it, with whom we may share it, how we protect it, how long we retain it, and the rights you hold in respect of it.

This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the bet89 platform. By registering an account or using any service on bet89, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not use the platform.

2. What Personal Data We Collect

bet89 collects personal data in three main ways: data you provide directly, data generated by your use of the platform, and data received from third-party payment and verification services. The categories of data we collect are as follows:

Registration and Identity Data

• Full legal name, date of birth, and gender (as required for age and identity verification).
• Bangladesh mobile number and email address (used for account access, notifications, and support communications).
• Residential address and, where required for KYC, copies of government-issued identity documents such as a National ID card or passport.
• Selfie or biometric photo where required to match identity documents during KYC verification.

Financial and Transaction Data

• Payment method details — including bKash wallet number, Nagad wallet number, Rocket number, Upay details, or masked card numbers for Visa and Mastercard — used to process deposits and withdrawals.
• Full transaction history — amounts, dates, payment methods, reference numbers, and outcomes of all deposits and withdrawals on your account.
• Betting history — records of all bets placed, games played, outcomes, bonus usage, and wagering activity.

Technical and Usage Data

• Device information — including device type, operating system version, browser type and version, screen resolution, and device identifiers. This helps us ensure compatibility with Android and iOS handsets commonly used across Bangladesh.
• IP address and approximate geographic location derived from IP, used for fraud detection, compliance monitoring, and service delivery.
• Session logs — including login timestamps, pages visited, features used, session duration, and any error events recorded during your use of the platform.

3. How We Use Your Personal Data

bet89 uses the personal data it collects only for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we use your data are:

• Account management — creating, maintaining, and administering your bet89 account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Payment processing — handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, verifying transaction legitimacy, and maintaining accurate financial records.
• Regulatory compliance and anti-fraud — conducting identity verification and KYC checks, monitoring transactions for suspicious activity, preventing fraud and money laundering, and complying with applicable legal obligations.
• Service delivery and personalisation — providing access to betting markets, casino games, promotions and bonuses, and tailoring the platform experience based on your usage patterns and preferences.
• Customer support — using your contact details and account history to respond to support queries, resolve disputes, and provide assistance related to your account or any transaction.
• Platform improvement and security — analysing aggregated usage data to identify and fix technical issues, improve platform performance, enhance security measures, and develop new features that better serve Bangladeshi players.

4. Legal Basis for Processing

bet89 processes personal data only where it has a valid legal basis to do so. The legal bases on which we rely are:

• Contractual necessity — processing your registration data, identity verification, and payment information is necessary to provide you with the services you have requested when opening a bet89 account.
• Legal obligation — processing data for KYC verification, anti-money-laundering checks, age verification, and financial record-keeping is necessary for bet89 to comply with applicable regulatory and legal requirements.
• Legitimate interests — processing usage data, device data, session logs, and aggregated analytics for the purposes of fraud prevention, platform security, and service improvement is in the legitimate interests of bet89 and its users, provided that such interests are not overridden by your fundamental rights.
• Consent — where bet89 sends you optional marketing communications (promotional emails, SMS offers, bonus notifications), processing is based on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Personal Data

bet89 does not sell personal data to third parties. We do not share your data for advertising purposes with external marketing agencies or data brokers. We may, however, share your personal data with carefully selected third parties in the following limited circumstances:

Payment Processors

To complete deposits and withdrawals, bet89 shares transaction-related data (such as your wallet number, transaction amount, and account reference) with the relevant payment provider — bKash, Nagad, Rocket, Upay, or the relevant card network. Only the minimum data necessary to complete the transaction is shared.

Identity Verification Services

Where automated KYC checks are employed, identity document data and biometric photos may be processed by a third-party verification service operating under strict data processing agreements. These providers are contractually prohibited from using your data for any purpose other than verification.

Legal and Regulatory Disclosure

bet89 may disclose personal data to law enforcement authorities, courts, regulators, or other governmental bodies where required to do so by applicable law, court order, or regulatory instruction. We will, where legally permitted, endeavour to notify you of such a disclosure request prior to complying with it.

6. Payment Data and Financial Security

All financial transactions on the bet89 platform are processed over SSL-encrypted connections. bet89 does not store full payment card numbers on its own servers. For card payments, only a masked card reference (e.g., last four digits) is stored for transaction history purposes. Full card data is processed exclusively by the relevant card network or payment processor, which operates under its own security standards.

For mobile wallet payments via bKash, Nagad, Rocket, and Upay, bet89 stores only the wallet number and transaction reference required to process and reconcile the payment. Wallet PIN codes and authentication tokens are never transmitted to or stored by bet89 — these are handled entirely within the respective mobile financial service provider's secure environment.

7. Data Retention

bet89 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law. In practice, the following retention periods apply: account data and KYC documents are retained for a minimum of five years following account closure, in line with standard anti-money-laundering record-keeping requirements; transaction and betting records are retained for a minimum of five years from the date of the transaction; technical and usage logs are retained for up to twelve months from the date of generation; marketing consent records are retained until consent is withdrawn, plus one additional year for compliance audit purposes.

When personal data is no longer required for a valid retention purpose, bet89 will securely delete or anonymise it. Anonymised data — where it is no longer possible to identify the individual — may be retained indefinitely for statistical and platform development purposes.

8. Data Security

bet89 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: TLS/SSL encryption for all data transmitted between your device and the bet89 platform; encrypted storage of sensitive data at rest; role-based access controls that limit staff access to personal data on a strict need-to-know basis; regular security assessments and vulnerability reviews of the platform; two-factor authentication available for all user accounts; and automated monitoring for unusual login activity or suspicious transaction patterns.

While bet89 takes all reasonable steps to protect your data, no system or transmission over the internet can be guaranteed as completely secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, bet89 will notify affected users and relevant authorities in accordance with applicable requirements. We encourage you to use a strong, unique password for your account and to enable two-factor authentication.

9. Cookies and Tracking Technologies

bet89 uses cookies and similar tracking technologies on its platform to improve functionality, maintain session continuity, and understand how users interact with the site. A cookie is a small text file placed on your device by the bet89 platform when you visit. Cookies do not contain your password or any sensitive financial data.

Essential Cookies

Essential cookies are strictly necessary for the bet89 platform to function. They enable core features such as logging in, maintaining your session while you navigate between pages, remembering your language preference, and keeping your account secure. These cookies cannot be disabled without breaking the platform's core functionality.

Analytics Cookies

Analytics cookies help bet89 understand how users navigate the platform — for example, which pages are visited most frequently, how long users spend on each section, and where users tend to exit. This information is used in aggregate form to improve the platform experience. Analytics cookies do not identify you personally.

Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings at any time. Most modern browsers allow you to block third-party cookies, clear existing cookies, or receive a notification before a cookie is placed. Please note that disabling essential cookies will impair the core functionality of the bet89 platform, including your ability to log in and maintain an active session.

10. Your Data Rights

As a user of the bet89 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of access — you may request a copy of the personal data bet89 holds about you, together with information about how it is processed.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure — you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that prevent immediate deletion.
• Right to restriction — you may request that bet89 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to data portability — you may request that bet89 provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to withdraw consent — where data processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

bet89 will not charge a fee for handling data rights requests in ordinary circumstances. We may, however, charge a reasonable fee or decline to act where a request is manifestly unfounded or excessive. We will notify you of this before taking such action.

11. Children and Minors

The bet89 platform is strictly for adults aged 21 years and above. bet89 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on bet89, please contact our support team immediately at [email protected].

12. Changes to This Privacy Policy

bet89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When a material change is made to this policy, we will update the effective date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically so that you remain informed about how bet89 protects your data. Continued use of the platform following the posting of any update to this policy constitutes your acceptance of those changes.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bet89 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Data enquiries email: [email protected]