Responsible Gaming at bet89 — Play Smart, Stay Safe

Your Responsible Gaming Tools

bet89 provides six practical tools that every registered player can activate at any time through our support team. These tools are free to use and take effect promptly.

Our Commitment to Responsible Gaming

At bet89, we believe that gambling should always be an enjoyable leisure activity — never a source of financial stress or personal harm. We are fully committed to promoting responsible gambling practices for all our players across Bangladesh, whether they are in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in the country.

Our responsible gaming programme is built on four core principles: player empowerment, transparency, early intervention, and continued support. We give every player the tools they need to stay in control of their gambling activity, and we make it straightforward to access those tools at any point in their journey on the platform.

We also take our responsibility to protect vulnerable individuals — including minors — very seriously. Our age verification processes are in place to prevent anyone under 21 from accessing the platform, and our team is trained to identify and respond to signs of problem gambling promptly.

Deposit Limits — Stay in Control of Your Spending

Deposit limits are one of the most effective tools for managing gambling expenditure. bet89 allows every registered player to set a personalised ceiling on the amount of money they can deposit into their account within a defined timeframe. Once a limit is in place, it cannot be exceeded regardless of available funds in your bKash, Nagad, Rocket, or Upay wallet.

• Daily deposit limit — caps the total amount you can deposit within any single calendar day.
• Weekly deposit limit — restricts total deposits across a rolling seven-day period.
• Monthly deposit limit — provides a broader cap aligned with your monthly income or budget.
• Limit reductions take effect immediately. Increases require a mandatory 48-hour cooling-off period before they activate.

Session Time Controls — Track Your Play Time

It can be easy to lose track of time during an engaging session of cricket betting, slots, or live casino. bet89's session time controls help you stay aware of how long you have been playing by sending automatic reminders at intervals you choose.

• Choose a reminder interval of 30 minutes, 1 hour, or a custom duration that suits your routine.
• When your selected time is reached, a clear on-screen notification shows your session duration and net result so far.
• You can then choose to continue playing, take a break, or log out entirely — the decision is always yours.

Time-Out and Cool-Off Periods

Sometimes a player simply needs a break from gambling without going through a full self-exclusion process. bet89 offers two shorter pause options that give you time to step back and reset without permanently closing your account.

24-Hour / 72-Hour Account Lock

If you feel the urge to gamble impulsively or want to pause after a losing streak, request an immediate 24-hour or 72-hour account lock. During this period, you will not be able to log in, deposit, or place any bets. The lock activates immediately upon your request and cannot be lifted early.

7-Day or 30-Day Cool-Off

For a more extended break, you can request a 7-day or 30-day cool-off period. Like the shorter lock, these periods activate immediately and cannot be shortened once in place. After your cool-off period ends, your account automatically reopens and you may resume gambling at your discretion.

Self-Exclusion — A Longer-Term Solution

Self-exclusion is a formal tool designed for players who feel that gambling is becoming a serious problem in their life. When you self-exclude, your bet89 account is suspended for the period you choose, and you will not be able to reopen it during that time under any circumstances. Self-exclusion is available in the following durations:

• 3-month self-exclusion — suitable for players who need a meaningful break to reassess their gambling habits.
• 6-month self-exclusion — provides a longer recovery window with no access to the account.
• 12-month self-exclusion — a full year away from the platform to allow for professional support and recovery.
• Permanent self-exclusion — your account is closed indefinitely. If you later wish to reopen, a mandatory 12-month waiting period and additional review apply.

Warning Signs of Problem Gambling

Problem gambling can affect anyone regardless of income, age, or background. Recognising the early warning signs is the first step towards seeking help. Ask yourself honestly whether any of the following apply to you:

• ⚠️You spend more money or time gambling than you originally intended, and find it difficult to stop once you have started.
• ⚠️You feel restless, irritable, or anxious when you try to cut down on gambling or stop altogether.
• ⚠️You gamble to escape from problems, stress, depression, or difficult personal circumstances, including financial pressure.
• ⚠️You lie to family members, friends, or colleagues about how much time or money you spend on gambling.
• ⚠️You chase losses by continuing to gamble in an attempt to win back money you have already lost.
• ⚠️Gambling has caused you to neglect important responsibilities — such as work, studies, family, or bill payments — or has led to borrowing money to fund your play.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use one of the tools on this page or to contact our support team directly. Taking action early makes a significant difference.

Tips for Keeping Gambling Fun and Under Control

For the vast majority of players, gambling on bet89 is a fun and casual leisure activity. These practical guidelines help you keep it that way:

• Set a budget before you play and stick to it. Decide in advance how much you are comfortable spending — and treat that amount as the cost of entertainment, not a potential income source.
• Never gamble with money you cannot afford to lose. Do not use funds that are needed for essential bills — rent, utilities, food, mobile recharge — for gambling purposes.
• Treat wins as a bonus, not an expectation. Gambling outcomes are based on chance and RNG-certified results. No strategy, pattern, or system guarantees a win.
• Take regular breaks during long sessions. Step away from the screen every 30 to 60 minutes, especially when playing live casino or extended BPL betting sessions.
• Avoid gambling when emotionally distressed, tired, or under the influence of alcohol. Impaired judgment leads to poor decisions and higher risk of loss.

Protecting Minors and Vulnerable Individuals

bet89 takes the protection of minors very seriously. Our platform is strictly for adults aged 21 and above. We employ age verification checks at the point of registration and reserve the right to request additional identity documents at any stage of a player's account lifetime. Any account found to belong to a person under 21 will be closed immediately and any funds returned in accordance with our Terms and Conditions.

If you share a device with family members — including children or teenagers — we strongly recommend enabling parental control software on that device to prevent access to gambling platforms. If you believe a minor has accessed or registered on bet89, please contact our support team immediately so we can investigate and act without delay.

Get Help — Contact bet89 Support

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not hesitate to reach out to our support team. We are here to help — not to judge. All responsible gaming requests are handled with complete confidentiality.

When contacting support about a responsible gaming matter, please include your registered username and a brief description of your request so we can process it as quickly as possible.